At NC Fashions, we stand behind the quality of our clothing and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns and exchanges within 30 days of the purchase date.
To be eligible for a return or exchange, the item(s) must be new, unused, and in its original packaging, with all tags attached. We cannot accept returns or exchanges on items that have been worn, washed, or altered in any way.
To initiate a return or exchange, please contact our customer service team via nelciafashion@gmail.com or online chat.They will provide you with instructions on how to return the item(s) and issue you a return label. Once we receive the returned item(s), we will inspect them and issue a refund to your original payment method or exchange for another item(s) of equal value.
Please note that original shipping fees are non-refundable and customers are responsible for the cost of return shipping. We recommend using a trackable shipping method for returns and keeping the tracking number for your records.
This process typically takes 7 to 14 days, as it includes the time needed for shipping the items back to us.
If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance. We appreciate your business and we are committed to providing you with the highest level of service and satisfaction.